Refund policy

RETURN & REFUND POLICY

Last Updated: October 26, 2026

At Blackryne, we take immense pride in the formulation integrity and craftsmanship of every product we prepare.Because our skincare items are custom assembled, freshly batched, and subject to strict cosmetic safety protocols, our return policy reflects these high hygiene and quality standards.

1. Final Sale Policy

Due to the intimate nature of personal care formulas and cosmetic health regulations:

  • All Sales Are Final: We do not accept returns, offer exchanges, or issue refunds for change of mind, personal preference, routine changes, scent preferences, or individual skin sensitivities once an order has been fulfilled.

  • Cancellations: Because all orders are sent into automated production and packaging shortly after purchase, orders cannot be canceled or modified once submitted.

2. Damaged, Defective, or Incorrect Items (7-Day Reporting Window)

If your package arrives broken, leaking, defective, or contains an incorrect item, we will gladly arrange a complimentary replacement.

To qualify for an authorized replacement:

  1. Submit Within 7 Days: You must contact our team within 7 calendar days of the delivery date recorded by the tracking carrier. Requests received after this 7-day period cannot be honored.

  2. Provide Required Photographic Proof: Email concierge@blackryne.com with your order number and clear,well-lit photos or video of:

    • The damaged, broken, or defective item showing the specific issue.

    • The exterior shipping box and the carrier shipping label.

    • The packing slip included inside the box.

    • The batch or lot code located on the product container, if visible.

3. Resolution Process

Once our concierge team reviews your submission:

  • Verification: Upon inspection and approval of your photographic evidence, we will immediately initiate a complimentary replacement order shipped to your original address.

  • Out of Stock Items: If an identical replacement cannot be produced due to inventory limits, a store credit or full refund to your original payment method will be issued.

  • Return of Damaged Goods: You do not need to ship damaged or shattered items back to us unless specifically directed by our support team for quality control review.

4. Packages Returned to Sender

  • Customers are solely responsible for entering complete and accurate delivery details at checkout.

  • Packages returned to our fulfillment center due to an insufficient address, incorrect address, or failure to collect from a carrier facility are not eligible for automated refunds.

  • Reshipment fees will apply to re-route parcels returned to sender.

5. Contact Blackryne Concierge

To submit a damage claim or ask questions about your delivery, contact us directly:

Blackryne Concierge